'How is your phone charger in here if you haven't entered the room?': Entitled man demands refund for hotel room that he claimed he didn't use

Author image for Isabella Penn
Isabella Penn
Jan 27, 2024 10:00 AM EST

Every so often, an entitled hotel guest comes along, thinking they can outsmart the front desk manager. However, time and time again, their schemes fail. It seems they underestimate the experience of hotel employees who have truly seen it all.

In this particular incident, an entitled guy attempted to rent a room for two hours and then sought a refund, insisting he never used the room. The irony was that the bed was left unmade, and he had forgotten his phone charger in the room. Not the most subtle approach. When the employee confronted him about his dishonesty, the guest resorted to excessive gaslighting. Did he really think he was gonna get away with this?

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  • 01
    Posted by u/-viasteph 1 day ago ^ Guest rented a room for 2 hours, claimed he never used the room, and then demanded a refund. Turns out he's just a bad liar.
    via u/-viasteph
  • 02
    Checked a man in around midnight. I'll refer to him as Guest 1. He paid in cash and specifically requests 2 keys. I put him in a room on the first floor per his request, and right down the hall from the front desk. He walks
    via u/-viasteph
  • 03
    outside and I don't see him again. Several minutes later, I see another man walk in. I'll refer to him as Guest 2. I haven't seen Guest 2 before, but he has a key. I
    via u/-viasteph
  • 04
    hear the door to the room I just sold open and close. Figured it was a someone traveling with Guest 1. He requested 2 keys, so this makes sense.
    via u/-viasteph
  • 05
    About an hour later, I see Guest 2 leave and he doesn't come back. Keep in mind at this point, I still haven't seen Guest 1.
    via u/-viasteph
  • 06
    Another hour passes and I'm about to start the audit. Guest 1 finally comes back and tells me "hey, I decided not to stay here and I need my money back. I haven't been in the room." I find
    via u/-viasteph
  • 07
    something off about this, so I said "ok, let me just check the room really quick, I'll be back. :)" I grab a master key, and he starts following me. Ugh. I open the door, and of course the bed is messed up. He walks in the room
    via u/-viasteph
  • 08
    and grabs a phone charger off the nightstand that he obviously forgot. Again, he tells me he hasn't been in the room... while he's rolling up the charger and putting it in his pocket. And I'm
    via u/-viasteph
  • 09
    like "sir, how is your phone charger in here and the bedding not made if you haven't entered the room?" This starts an argument. He's giving me excuses that I honestly don't even remember bc they're so dumb. He
    via u/-viasteph
  • 10
    tells me at least 3 separate times he wasn't in the room, yet his charger somehow made its way on the nightstand. He keeps contradicting himself and I feel like he's gaslighting me.
    via u/-viasteph
  • 11
    At this point, I'm over it and I let him know I cannot authorize a refund. The room has been used, needs to be cleaned in order to be resold, and there's no housekeeping on duty right now.
    via u/-viasteph
  • 12
    To placate him so he'll go, I tell him he can call in the morning and speak with the GM regarding the refund. He agrees, returns one room key, and leaves. Here's what I think:
    via u/-viasteph
  • 13
    • He requested 1st floor for easy access to the side exits so I wouldn't see him enter the hotel. ● Guest 2 was likely here to... "entertain" Guest 1.
    via u/-viasteph
  • 14
    • Guest 1 only had 1 key to return to me bc Guest 2 obviously has the other. • This whole thing was ● planned from the beginning so both guests could have a rendezvous without having to pay for the room.
    via u/-viasteph
  • 15
    • Guest 1 did not expect me to ● check the room and assumed I would take him at his word.
    via u/-viasteph
  • 16
    This is speculation on my part, of course, but this isn't the first time this kind of scenario has happened to me before, so I'm fairly certain I know what he's pulling.
    via u/-viasteph
  • 17
    And honestly I'm amused, but also just annoyed at the audacity of guests like this in assuming they can pull one over on employees as if we were born yesterday. Like, sir, do you really think I'm that big of an idiot?
    via u/-viasteph
  • 18
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employee hotel entitlement refund front desk caught in the act tales from the front desk hotel room entitled people
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